Abstract
Due to contextual changes, 2020 has been characterized with an alarming spike in burnout rates standing at 72% post-pandemic compared to 42% pre-pandemic (Lesser A.L., Limeade Institute, 2020), hence leading to a negative impact on job performance whether in a managerial or non-managerial level. Looking from an organizational perspective, if high EI impact employees’ performance, motivation and job satisfaction positively, then it would be interesting to examine how high EI can affect burnout rates among managers and employees. This examination can be subject to the current contextual changes in order to better understand the reasons and mitigation for the current spike in burnout rates (Lesser A.L., 2020; Vlachou et al., 2016; Njoroge & Yazdanifard, 2014; Malik, 2013; Brackett et al., 2011; Zampetakis & Moustakis, 2011, Bratton et al., 2011, Davis, 2011) building upon the negative correlation between EI and burnout rates.(Lopez & Extremera, 2017; Romero, 2012; Zeidner, Matthews, & Roberts, 2012).
The purpose of this study is to study of the effect of EI on the total burnout rate among managers and employees in the humanitarian field. The study is expected to relate emotional intelligence to burnout, whilst controlling for status (managerial and non-managerial) and working from home. The study will target managers and employees in the humanitarian field in Lebanon. The dependent variable will be defined as “Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings of energy depletion or exhaustion (EE); increased mental distance from one’s job, or feelings of negativism or cynicism related to one's job (DP); and reduced professional efficacy (PA) (World Health Organization, 2019). The independent variable will be defined as EI the ability to understand, acknowledge and manage one’s own feelings, and those of the other (Goleman, 1995). Allowing them to build on each other’s common goals in a constructive and transparent environment and establishing positive relationships. It is a multidimensional construct including self-awareness (SA), self-
management (SM), social awareness (SO), and relationship management (RM) and the control and intervening variable(s), will be gender (female, male, other), status, and working from home duration.