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Technology Adoption and Digital Equity in Social Work
Book chapter

Technology Adoption and Digital Equity in Social Work

Beverly Araujo Dawson, Elisabeth Counselman Carpenter and Renee M. Rawcliffe
Social Work and Technology, pp.21-34
Routledge, 1
2026

Abstract

ethical practice digital equity technology integration Social service—Technological innovations Information technology—Social aspects Digital divide Social work education Public welfare—Access control Literacy
The use of technology in social work practice has allowed practitioners to provide services in remote locations, improve access to services, and improve accessibility to clients with limited mobility or chronic illnesses. While incorporating technology into social work practice offers many advantages, factors such as generational status and the digital divide have impacted the acceptance of technology among different populations including social workers. This chapter examines how technology has been adopted by social work practitioners and the factors that contribute to the incorporation of technology in social work practice. The authors discuss the integration of technology throughout the field of social work and continued challenges and recommendations to improve digital equity in practice.
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